Paying penalties or fines is often a common occurrence in our lives. We pay a penalty whenever we forget to make a payment or request a rework for a service or product, it does cost us as there is a dependency of people and resources. …

Chargebacks are part and parcel of the payment ecosystem. For the end customer, chargeback is a protective measure that safeguards them from fraudulent transactions and sketchy merchants. But for a merchant, it translates to loss, fees and reputation impact. For acquirers and issuers, it is all about customer retention. In…

Everything has its reason. This statement holds more merit in the world of chargebacks than in our everyday life. Why so? Well, then welcome to the Chargeback Reason Codes-101 to discover why the right reason code is must when handling a chargeback. Let’s hit the basics first! What is a Reason Code? A reason code…

Today, the world is digitally transforming in every conceivable aspect possible. Starting right from the way we interact to transact; almost everything has its digital footprint. …

Numbers are everywhere, Right from determining a probability of success to profitability to the health of a business, numbers play a crucial role. They are the markers of a conglomerate or your everyday online merchant who deals with purchases, returns, refunds, and the unseen yet ever-present chargebacks. And one of…

In any transaction, there are multiple parties involved, but in every purchase or service availed, it is the customer and merchant who are almost always the highlights of the transaction. And that literally brings us to the question of who is the customer and who is a merchant. Well, a…

Being prepared always matters, but it matters even more when you need to defend yourself at the right moment. Makes sense, doesn’t it? Well, that’s exactly the role of compelling evidence when fighting a chargeback. The stronger the evidence, the higher the chances of the merchant winning the chargeback claim. …

While it is a customer’s right to raise a chargeback, it is a merchant’s right to go for a chargeback representment. If you are wondering, what is a representment? Who does what in this process, and why is this an important step that an acquirer and merchant should take note…

What is the underlying cause of a chargeback? Why is a chargeback raised by a customer? Is it possible to lower the chargeback ratio, as they ultimately derail your merchant’s business and revenue? Chargebacks can be a frustrating and costly issue for merchants. A chargeback occurs when a customer disputes…